1. Introduction
Kavi Home Service values the privacy and trust of every individual who visits the website or requests services through it. This Privacy Policy explains in detail how personal information is collected, used, stored, protected, and shared when users access the website or request home-care and home-support services. The Company understands that many users request services for elderly individuals, children, or patients, and therefore personal information shared through the website may be sensitive in nature. The Company is committed to handling such information in a lawful, transparent, and secure manner.
By using the website or submitting any personal information through it, users agree to the collection and use of their information in accordance with this Privacy Policy. If a user does not agree with the practices described in this Policy, the user should not use the website or submit any personal data.
2. Scope of This Privacy Policy
This Privacy Policy applies to all visitors, users, and customers who access the website or request services through it. It applies whether the user is requesting services for themselves, for a family member, for an elderly person, for a child, or for any other individual who requires home-care assistance. The Policy applies to all data collected through the website, enquiry forms, service requests, customer support communication, and any other interaction between the user and the Company.
This Policy also applies to personal information collected automatically when users browse the website. It applies regardless of the device used to access the website, including mobile phones, tablets, laptops, and desktop computers.
3. Types of Information We Collect
The Company may collect different types of personal and technical information depending on how users interact with the website. This may include personal identification information, contact information, service-related information, and technical information collected automatically when the website is accessed. The purpose of collecting such information is to provide home-care services effectively and to improve the user experience.
The Company collects only the information that is necessary for providing services and does not intentionally collect unnecessary personal data.
4. Personal Information Provided by Users
When users submit an enquiry or request services through the website, they may be required to provide personal information such as their name, phone number, email address, and service location. Users may also provide additional information relating to the type of service required, preferred service schedule, and details about the individual receiving care. This information helps the Company understand the specific needs of the user and provide appropriate services.
Users are responsible for ensuring that the information they provide is accurate and complete. The Company shall not be responsible for any service issues that arise due to incorrect or incomplete information provided by the user.
5. Information About the Individual Receiving Care
In many cases, services are requested on behalf of another person such as an elderly parent, a child, or a patient who requires assistance. In such cases, the Company may collect limited information about the individual receiving care in order to provide appropriate services. This information may include age, mobility condition, service requirements, and other details necessary for safe and effective service delivery.
The Company collects only the information that is required for the purpose of providing services. Users confirm that they have the authority to provide such information when requesting services on behalf of another individual.
6. Technical Information Collected Automatically
When users access the website, certain technical information may be collected automatically. This may include IP address, browser type, device type, operating system, access time, and website usage data. This information helps the Company understand how users interact with the website and allows the Company to improve website performance and service quality.
Technical information is collected primarily for security, performance, and analytical purposes. It is not used to personally identify users unless required for security reasons.
7. Purpose of Data Collection
The Company collects personal information for the primary purpose of providing home-care and home-support services. This includes contacting users, confirming service requests, assigning caregivers, responding to enquiries, and providing customer support. Personal information may also be used to improve service quality, enhance website functionality, and understand user needs more effectively.
The Company collects only the information that is necessary to provide services and does not use personal data for unrelated purposes.
8. How Personal Information Is Used
Personal information collected through the website may be used to contact users, respond to enquiries, confirm service bookings, and provide customer support. The Company may also use personal information to improve service quality, understand user preferences, and enhance the overall user experience.
The Company shall not use personal information in a manner that is inconsistent with the purpose for which it was collected. All personal data shall be used responsibly and in accordance with this Privacy Policy.
9. Use of Contact Information
Contact information such as phone number and email address may be used to communicate with users regarding service enquiries, confirmations, service updates, or customer support. The Company may also use contact information to respond to complaints or feedback provided by users.
The Company shall not use contact information for unsolicited communication that is unrelated to the services requested by the user.
10. Data Security Measures
The Company takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. This may include secure storage systems, restricted access to data, and internal procedures designed to protect user information.
While the Company makes reasonable efforts to protect personal information, users acknowledge that no online platform can guarantee complete security. The Company shall not be responsible for unauthorized access caused by circumstances beyond its control.
11. Sharing of Personal Information
The Company does not sell, rent, or trade personal information to third parties. Personal information may only be shared where it is necessary to provide the requested services. For example, limited information may be shared with caregivers so that they can provide services effectively.
Personal information may also be shared where required by law or where disclosure is necessary to protect the rights and safety of the Company, its users, or its staff.
12. Data Retention
Personal information shall be retained only for as long as necessary to provide the requested services and to comply with legal obligations. Once the information is no longer required, the Company shall take reasonable steps to delete or securely store the data.
Users may contact the Company if they wish to request deletion of their personal information.
13. Data Accuracy
The Company relies on users to provide accurate, complete, and up-to-date information when submitting enquiries, requesting services, or communicating through the website. The accuracy of the information provided by users is essential for the Company to understand service requirements, allocate appropriate personnel, and ensure that services are delivered safely and effectively. If a user provides incorrect, incomplete, or outdated information, it may affect the quality of the services provided, and the Company shall not be responsible for any issues arising from such inaccuracies.
Users are encouraged to promptly update the Company if there are any changes to their personal information or the information relating to the individual receiving care. Where the Company becomes aware that certain information may be inaccurate or outdated, the Company may contact the user to request clarification or updated details. If a user believes that any personal information held by the Company is incorrect, incomplete, or no longer relevant, the user may contact the Company to request correction. The Company shall make reasonable efforts to verify and update the information within a reasonable timeframe, subject to applicable legal requirements and operational limitations.
14. User Rights
The Company respects the rights of users in relation to their personal information and aims to ensure that users have appropriate control over how their data is used. Users have the right to request access to the personal information held about them, request correction of inaccurate or incomplete data, and request deletion of their personal information where such deletion is permitted by law. Users may also request clarification regarding the purpose for which their personal information is collected and how it is used by the Company.
Where a user submits a request to access, correct, or delete personal data, the Company may take reasonable steps to verify the identity of the user before processing the request in order to protect personal information from unauthorized access. The Company shall make reasonable efforts to respond to such requests in a timely and transparent manner. However, in certain situations, the Company may retain limited information where retention is necessary to comply with legal obligations, resolve disputes, or enforce contractual rights.
15. Third-Party Links
The website may contain links to third-party websites, platforms, or service providers that are provided solely for informational or convenience purposes. These links do not imply that the Company endorses, controls, or is responsible for the content, privacy practices, or security measures of such third-party websites. Once a user leaves the website and accesses a third-party platform, the user will be subject to the privacy policies and terms of use of that third-party website.
The Company strongly encourages users to review the privacy policies and data-handling practices of any third-party websites before providing personal information to them. The Company shall not be responsible for any loss, misuse, or disclosure of personal information that occurs as a result of a user interacting with third-party websites that are not owned or controlled by the Company.
16. Cookies and Website Usage Data
The website may use cookies and similar technologies to improve user experience, enhance website functionality, and better understand how users interact with the website. Cookies are small data files stored on a user's device that help the website remember user preferences, improve navigation, and analyze website performance. These cookies may collect technical information such as browser type, device type, pages visited, and time spent on the website.
Users have the option to disable cookies through their browser settings if they prefer not to allow cookies to be stored on their device. However, disabling cookies may affect certain features of the website and may reduce the overall functionality and performance of the platform. By continuing to use the website without disabling cookies, users acknowledge and agree to the use of cookies in accordance with this Privacy Policy.
17. Protection of Children's Information
The Company understands that certain services may be requested for children, particularly where home-care assistance or child-related services are required. The Company does not knowingly collect personal information directly from children through the website. Personal information relating to children is collected only where such information is provided by a parent, legal guardian, or authorized individual for the purpose of requesting services.
Where information relating to a child is collected, the Company takes reasonable steps to ensure that such information is used only for the purpose of providing the requested services and is handled with an appropriate level of care and confidentiality. If the Company becomes aware that personal information relating to a child has been provided without proper authorization, the Company may take reasonable steps to remove such information from its records.
18. Confidentiality of Information
The Company treats all personal information provided by users as confidential and takes reasonable steps to ensure that such information is not disclosed, misused, or accessed by unauthorized individuals. Access to personal data is restricted to authorized personnel who require the information in order to provide services, respond to enquiries, or perform administrative functions related to the operation of the website and services.
The Company also takes reasonable steps to ensure that employees, service providers, and representatives who may have access to personal information understand the importance of maintaining confidentiality. Personal information shall not be disclosed to third parties unless such disclosure is necessary to provide services, required by law, or permitted under this Privacy Policy.
19. Changes to This Privacy Policy
The Company reserves the right to modify, update, or revise this Privacy Policy at any time in order to reflect changes in legal requirements, service offerings, operational practices, or website functionality. Any updates to this Privacy Policy shall become effective immediately once the revised version is published on the website. Users are encouraged to review this Privacy Policy periodically to stay informed about how their personal information is collected and used.
Where significant changes are made to this Privacy Policy, the Company may take reasonable steps to notify users through the website or through other appropriate communication channels. Continued use of the website after the updated Privacy Policy has been published shall be considered as acceptance of the revised terms.
20. Contact Information
Users who have questions, concerns, or requests relating to this Privacy Policy or the handling of their personal information may contact the Company using the contact details provided on the website. Users may contact the Company to request access to their personal information, request correction or deletion of data, or seek clarification regarding how personal information is used.
The Company shall make reasonable efforts to respond to all privacy-related enquiries within a reasonable timeframe. Where additional time is required to process a request, the Company may inform the user accordingly. The Company is committed to addressing privacy concerns in a fair, transparent, and responsible manner.
EMAIL: kaviparkavi747@gmail.com
CONTACT: +91 84387 82511