ABOUT
These Terms and Conditions govern the access to and use of the Kavi Home Service website, including all pages, services, information, and features made available through the website. By accessing the website, submitting an enquiry, or requesting any service, the user confirms that they have read, understood, and agreed to comply with these Terms in full. If the user does not agree with any part of these Terms and Conditions, the user must immediately stop using the website and must not request any services from the Company.
Kavi Home Service operates a digital platform that enables individuals and families to request home-support and home-care services in a simple and convenient manner. The website is designed to provide clear information about available services and to allow users to contact the Company for service-related enquiries. These Terms apply to all visitors, users, customers, and any person accessing the website, regardless of whether the user is requesting services for themselves or for another individual.
The Company reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Any updated version shall become effective immediately upon being published on the website. Continued use of the website after such updates shall be considered acceptance of the revised Terms.
Description of Services
Kavi Home Service provides home-care and home-support services that are designed to assist individuals who require help with daily activities within their homes. These services may include elderly care assistance, patient-care support, childcare services, personal care assistance, companionship services, basic home-support services, and other related assistance that improves comfort and safety within the home environment. The purpose of the services is to support individuals and families by providing reliable home-care assistance that improves quality of life.
The services offered through the website are strictly non-medical in nature unless specifically stated otherwise in writing. Caregivers provided through the Company are not licensed medical professionals unless explicitly mentioned. The Company does not provide medical treatment, diagnosis, clinical procedures, or emergency healthcare services. Users acknowledge that the services are intended only for assistance and support and must not be considered a substitute for professional medical care.
The Company reserves the right to modify, expand, reduce, suspend, or discontinue any service at any time depending on operational requirements, service availability, or other business considerations. Information displayed on the website is intended for general understanding and may be updated periodically.
Eligibility to Use the Website
The website and services are intended only for individuals who are legally capable of entering into a binding agreement under applicable law. By using the website, the user confirms that they are at least eighteen (18) years of age and have the legal authority to enter into these Terms and Conditions. If the Company becomes aware that a user does not meet the eligibility criteria, the Company reserves the right to restrict access to the website or decline any service request.
Users may request services either for themselves or on behalf of another individual such as a parent, child, family member, or patient. Where a user requests services on behalf of another person, the user confirms that they have the authority and consent to provide personal information relating to such individual and to request services on their behalf. The Company shall not be liable for any disputes arising due to lack of authorization from the concerned individual.
User Responsibilities
Users are required to provide accurate, complete, and truthful information when submitting a service request through the website. This includes providing correct contact details, accurate service requirements, and truthful information regarding the condition of the person receiving care. Any incorrect or misleading information may result in delays, inability to provide services, or improper service delivery, for which the Company shall not be held responsible.
Users are also responsible for ensuring that the home environment where services are provided is safe and suitable for caregivers. This includes providing a clean and safe environment, ensuring that the caregiver is treated respectfully, and providing any necessary information required for safe service delivery. The Company shall not be responsible for any damage or issues caused due to unsafe conditions within the user's premises.
Nature of the Website
The website is designed primarily as an informational platform through which users can learn about the services offered by the Company and submit service requests. The Company makes reasonable efforts to ensure that the information available on the website is accurate and up to date; however, the Company does not guarantee that all content on the website will always be accurate, complete, or free from errors.
The Company reserves the right to modify, update, or remove any content from the website at any time without prior notice. Access to the website may occasionally be interrupted due to maintenance, technical issues, or operational requirements. The Company shall not be responsible for any inconvenience caused due to such interruptions.
Service Availability
All services offered through the website are subject strictly to availability and operational feasibility. The Company does not guarantee that any specific service will be available at all times, on all dates, or in all geographical locations. Service availability may depend on several operational factors including, but not limited to, the availability of qualified caregivers, service location, nature of the requested service, timing requirements, duration of service, and internal operational capacity. Users acknowledge and agree that the Company has the absolute discretion to determine whether a particular service request can be fulfilled.
Even after a user submits a service request through the website or through any other communication channel, such submission shall not be considered a confirmation of service. Services shall be deemed confirmed only after the Company has reviewed the request, verified the information provided, confirmed the availability of appropriate caregivers, and communicated such confirmation directly to the user. The Company reserves the right to reject any service request at its sole discretion without being required to provide any explanation.
Booking and Service Requests
Users may request services through the enquiry forms available on the website, through direct communication with the Company, or through any contact channels officially provided by the Company. Submission of a service request is only a request for services and does not create any contractual obligation on the part of the Company until the request has been reviewed and formally accepted. The Company reserves the right to request additional information from the user before confirming any service request, particularly where the information provided is incomplete, unclear, or insufficient to evaluate the service requirements.
Users are solely responsible for ensuring that all information provided during the booking process is accurate, complete, and truthful. This includes information relating to the service location, the nature of the care required, the condition of the individual receiving care, and any other relevant information that may affect the ability of the Company to provide services. The Company shall not be liable for any delay, cancellation, or service issues arising from inaccurate or incomplete information provided by the user.
Fees and Payment Terms
Users agree to pay all applicable fees for the services requested through the website in accordance with the pricing structure communicated by the Company. The cost of services may vary depending on multiple factors including the type of service requested, the duration of the service, the complexity of the service requirements, the service location, and any additional support required. The Company reserves the right to revise or modify its pricing structure at any time in order to reflect operational costs, service improvements, or business requirements.
Payment must be made in accordance with the terms communicated by the Company at the time of confirmation. Failure to make payment within the required time may result in suspension, delay, or cancellation of services. The Company shall not be responsible for any inconvenience, loss, or delay caused due to the user's failure to make timely payment. The Company also reserves the right to refuse future services where previous payments remain outstanding.
Cancellation and Rescheduling
Users may request cancellation or rescheduling of services; however, such requests must be made within a reasonable time prior to the scheduled service. The Company reserves the right to apply reasonable cancellation policies depending on the timing of the cancellation and the nature of the services booked. Where cancellation is requested at short notice, the Company may apply cancellation charges in order to compensate for operational losses or caregiver allocation.
The Company may also reschedule services where necessary due to caregiver unavailability, operational challenges, or other unforeseen circumstances. In such cases, the Company shall make reasonable efforts to inform the user in advance and provide an alternative schedule where possible. Users agree to cooperate with reasonable rescheduling requests made by the Company.
Non-Medical Services Disclaimer
The services provided through the website are strictly non-medical in nature unless expressly stated otherwise in writing. Caregivers assigned by the Company are not licensed medical professionals and are not authorized to diagnose medical conditions, prescribe medications, perform clinical procedures, or provide any form of medical treatment. The purpose of the services is limited to providing support and assistance with daily living activities.
Users acknowledge and agree that the responsibility for medical treatment, healthcare supervision, and emergency care remains solely with qualified medical professionals. The Company shall not be liable for any medical conditions, health complications, injuries, or outcomes that arise during or after the provision of services. Users agree that the services are intended only as support services and must not be considered a substitute for professional medical care.
User Conduct
Users agree to use the website and services in a lawful, respectful, and responsible manner. Users shall not provide false information, misuse the services, or engage in any behaviour that may be considered abusive, threatening, offensive, or inappropriate towards caregivers or Company representatives. The Company maintains a strict policy of respect and professionalism and reserves the right to refuse services where user behaviour violates these standards.
Any conduct that threatens the safety, dignity, or well-being of caregivers or Company staff may result in immediate suspension or termination of services without prior notice. The Company also reserves the right to take appropriate legal action where user conduct violates applicable laws or causes harm to the Company or its personnel.
Privacy and Data Protection
The Company is committed to protecting the privacy and personal information of users. Personal data provided by users shall be collected, stored, and processed only for the purpose of providing services, improving service quality, and maintaining communication with users. By using the website, users consent to the collection and processing of their personal data in accordance with the Company's Privacy Policy.
While the Company takes reasonable technical and organizational measures to protect personal data, users acknowledge that no digital platform can guarantee complete security. The Company shall not be held liable for unauthorized access to data caused by factors beyond its control.
Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the website or services. This includes, but is not limited to, loss of data, loss of income, service interruptions, or dissatisfaction with service quality. The Company shall also not be responsible for any damages arising from inaccurate information provided by the user.
Users agree that the services are provided on a best-effort basis and that the Company's liability, if any, shall be limited to the amount paid by the user for the specific service in question. By using the website, users accept this limitation of liability as a condition of accessing the services.
Service Quality
The Company makes reasonable efforts to provide reliable and high-quality services; however, the Company does not guarantee that the services will always meet the expectations of every user. Service quality may vary depending on the specific needs of the user, the condition of the individual receiving care, and other factors beyond the control of the Company.
Users acknowledge that the services are intended to provide assistance and support and not guaranteed outcomes. The Company shall not be responsible for dissatisfaction arising from unrealistic expectations or circumstances beyond its control.
Intellectual Property
All content available on the website, including but not limited to text, images, graphics, logos, design elements, and service descriptions, is the exclusive property of the Company. Users are strictly prohibited from copying, reproducing, modifying, distributing, or using any content from the website without prior written permission from the Company.
Unauthorized use of website content may result in legal action, including claims for intellectual property infringement and damages.
Third-Party Links
The website may contain links to third-party websites for informational or convenience purposes. Such links are provided solely for user convenience and do not imply any endorsement by the Company. The Company does not control third-party websites and shall not be responsible for their content, policies, or services.
Users acknowledge that access to third-party websites is entirely at their own risk and that the Company shall not be liable for any loss or damage arising from the use of such websites.
Website Security
Users agree not to attempt to gain unauthorized access to the website, interfere with website operations, or engage in any activity that may harm the website or its users. This includes attempts to bypass security measures, upload harmful software, or misuse website functionality.
The Company reserves the right to suspend access and take legal action against any user who attempts to compromise the security of the website.
Service Limitations
The Company reserves the absolute and unrestricted right to limit, modify, suspend, or restrict the scope of services offered through the website whenever it is reasonably necessary to do so for operational, safety, regulatory, or legal reasons. Such limitations may include, but shall not be limited to, restricting the types of services available in certain locations, limiting the duration or frequency of services, restricting services to specific time periods, or declining services where the Company determines that the requested services cannot be provided safely, effectively, or in accordance with applicable standards.
Service limitations may also arise due to caregiver availability, operational capacity, geographic restrictions, the condition of the individual receiving care, safety concerns within the user's premises, or circumstances that may expose caregivers or Company staff to unreasonable risk. The Company shall have the sole discretion to determine whether a service request can be fulfilled and whether any limitations need to be imposed. Users acknowledge that the Company is not obligated to provide services in circumstances were doing so may compromise safety, service quality, or compliance with applicable laws or internal policies.
Users further agree to comply with any reasonable restrictions or limitations imposed by the Company. The Company shall not be held liable for any inconvenience, delay, or dissatisfaction arising from such limitations where they are imposed in good faith and for legitimate operational or safety reasons. The Company also reserves the right to revise service limitations from time to time in order to improve service quality, ensure safety, or comply with regulatory requirements.
MAJOR EFFECTS
The Company shall not be held liable for any failure, delay, interruption, or inability to provide services where such failure or delay arises from events or circumstances beyond the reasonable control of the Company. Such events may include, but are not limited to, natural disasters, severe weather conditions, floods, earthquakes, fires, pandemics, public health emergencies, government restrictions, transportation disruptions, power failures, internet or communication failures, labour shortages, or any other unforeseen event that makes it impossible or impractical for the Company to continue providing services.
In the event of a force majeure situation, the Company shall have the right to suspend, delay, reschedule, or cancel services without incurring any liability to the user. The Company will make reasonable efforts to inform users of any such disruptions as soon as reasonably possible; however, users acknowledge that certain events may occur without prior warning and may result in unavoidable service interruptions.
Users agree that the Company shall not be responsible for any loss, inconvenience, financial impact, or dissatisfaction arising from delays or service interruptions caused by force majeure events. Once the situation is resolved, the Company may resume services at its discretion and subject to availability.
Termination of Services
The Company reserves the right to suspend, restrict, or terminate the provision of services at any time where it reasonably believes that a user has violated these Terms and Conditions, provided false or misleading information, misused the services, engaged in inappropriate or unlawful conduct, or created circumstances that make it unsafe or impractical for the Company to continue providing services. Such termination may take effect immediately and without prior notice where the Company considers it necessary to protect its caregivers, staff, operations, or reputation.
Users may also choose to discontinue the use of services at any time; however, such discontinuation shall not relieve the user of any financial obligations or liabilities that may have arisen prior to the termination of services. Any outstanding payments must be settled in full even after services are discontinued. The Company shall not be liable for any inconvenience, dissatisfaction, or loss arising from the termination of services in accordance with these Terms.
Changes to Services
The Company reserves the right to modify, update, improve, suspend, or discontinue any part of the services offered through the website at any time without prior notice. Such changes may be made for operational reasons, service improvements, regulatory requirements, or business considerations. Users acknowledge that the nature of home-support services may evolve over time and agree that the Company is entitled to make reasonable modifications to the services it provides.
Where possible, the Company will make reasonable efforts to inform users about significant changes that may affect existing services. However, continued use of the website or continued use of services after such changes shall be considered acceptance of the modified services. The Company shall not be liable for any inconvenience or loss arising from modifications made in good faith for operational or business purposes.
Accuracy of Information
The Company makes reasonable efforts to ensure that the information provided on the website is accurate, complete, and up to date; however, the Company does not guarantee that all information on the website will always be free from errors, omissions, or inaccuracies. Information relating to services, availability, pricing, or service descriptions may change from time to time, and users are encouraged to contact the Company directly for confirmation before relying on any information published on the website.
The Company shall not be liable for any loss, inconvenience, or misunderstanding arising from reliance on inaccurate or outdated information displayed on the website. Users acknowledge that the website is intended to provide general information and that final service details shall be confirmed directly by the Company.
Dispute Resolution
In the event of any dispute, disagreement, or claim arising out of or relating to the use of the website or the services provided by the Company, both parties agree to first attempt to resolve the matter through good-faith discussions and mutual communication. The intention of this clause is to encourage resolution of disputes in a fair and reasonable manner without unnecessary escalation.
If a dispute cannot be resolved through mutual discussions within a reasonable time, the parties may pursue appropriate legal remedies in accordance with applicable laws. Users agree not to initiate any legal action without first attempting to resolve the issue directly with the Company. The Company shall make reasonable efforts to address complaints and resolve disputes in a professional and timely manner.
Contact Information
Users may contact the Company regarding service enquiries, complaints, billing issues, feedback, or general questions using the official contact details provided on the website. The Company encourages users to contact the support team directly before escalating any issues to third parties. All communications made through official contact channels shall be treated as formal communication for the purpose of resolving service-related issues.
The Company shall make reasonable efforts to respond to user enquiries within a commercially reasonable timeframe; however, the Company does not guarantee specific response times. Users are responsible for ensuring that they provide correct contact information when communicating with the Company in order to facilitate efficient communication.
EMAIL: kaviparkavi747@gmail.com
CONTACT NO: +91 84387 82511
Acceptance of Terms
By accessing the website, submitting a service request, or using any services provided by the Company, the user confirms that they have read, understood, and agreed to these Terms and Conditions in full. Continued use of the website shall be considered acceptance of these Terms and any updates made to them from time to time. If a user does not agree with any part of these Terms, the user must immediately stop using the website and refrain from requesting services.
These Terms constitute the complete agreement between the user and the Company with respect to the use of the website and the services provided. Users acknowledge that they have read these Terms carefully and agree to be legally bound by them.